1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has been shipped.

If we experience a high volume of orders or shipping delays, we’ll notify you by email right away.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
We partner with reliable carriers to ensure your package arrives safely and on time.

Estimated Delivery Times:

• Standard Shipping (U.S.): 7–10 business days

• International Shipping: 10–20 business days

Delivery times are estimates and may vary depending on your location, customs clearance, or carrier delays.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email with your tracking number.
Tracking information may take up to 24–48 hours to become active.

You can track your order directly through the carrier’s website or via your MySyRock account (if available).

4. Domestic Shipping (U.S.)

We currently ship within the United States.
Orders are shipped from our U.S. fulfillment centers or partner warehouses to ensure faster delivery.

5. International Shipping

We also offer international shipping to selected countries.
Shipping rates and delivery times vary by destination and will be displayed at checkout.

Please note:

• International orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.

• Delays caused by customs are beyond our control.

6. Lost, Stolen, or Damaged Packages

SyRock LLC is not responsible for packages lost, stolen, or damaged during transit.
If your package arrives damaged, please contact the carrier or our support team immediately so we can assist with a claim.

For lost or missing packages, please email us at Contact@mysyrock.com with your order number and tracking information.

7. Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you need to update your address after placing an order, contact us within 12 hours at Contact@mysyrock.com.

8. Order Cancellations

Orders can be canceled or modified within 12 hours of placing them.
Once your order has been processed or shipped, it cannot be changed or canceled.

9. Contact Us

If you have any questions about our shipping policy, please contact us:

SyRock LLC
📍 30 N Gould St #50639, Sheridan, WY 82801
📧 Email: Contact@mysyrock.com